Refunds & Returns Policy

Compliance & Refunds

Return & Refund Policy

Effective Date: May 1, 2026


At sportovix, we stand behind the premium quality of our sports apparel collections. If you are not entirely satisfied with your retail acquisition, we provide a structured, transparent 30-day return framework governed by the compliance terms detailed below.

1. Return Authorization Window & Eligibility

You possess exactly 30 calendar days from the documented date of carrier delivery to formally initiate a return request. If 30 days have elapsed since your package was successfully delivered, we are unable to process a financial refund, credit allocation, or inventory exchange.

Immaculate Condition

The garment must remain entirely unused, unworn, unwashed, and in its immaculate original factory condition.

Original Packaging

The product must be securely enclosed within all its original branding bags, tags, and protective packaging materials.

Proof of Purchase

A valid digital invoice, order confirmation number, or explicit proof of purchase from our store is mandatory.

Crucial Note: Do not send your purchased items back to any manufacturer address. All returns must route via our authorized distribution coordinates provided exclusively by our support desk.

2. Absolute Policy Exclusions

The following product classifications are permanently exempt from returns:

  • Customized Apparel: Jerseys featuring bespoke player names, custom numbers, sleeve badges, or specific prints.
  • Final Sale Items: Products explicitly designated as clearing stock or clearance promotions.

3. Defective or Incorrect Shipments

If your item arrives damaged, defective, or structurally incorrect, contact our data desk within 48 hours of carrier delivery. Forward clear photographic evidence documenting the anomaly to our support address for an immediate complimentary replacement or a full refund.

4. Cancellation Windows & Settlement Handling

Order Cancellation Windows: Inbound order commitments can be fully canceled or amended within an absolute grace window of 12 hours from purchase execution. Beyond this, the invoice transits directly to active fulfillment pipelines.

Logistics Shipping Costs: For standard returns stemming from customer preference, sizing choice errors, or change of mind, the buyer remains entirely responsible for securing and funding return shipping logistics. Original delivery protections are non-refundable. We strictly mandate the deployment of a fully trackable courier service.

The Refund Protocol: Approved claims are initiated instantly upon physical warehouse verification, with credit disbursements automatically deploying to your original payment method within 5 operational business days.

Delayed Settlement Tracing: If your settlement fails to appear after 5 business days, please sequentially audit your digital banking ledger, contact your credit card underwriting institution, and consult your primary merchant banking branch before escalating.

6. Global Delivery Protection Guarantees

To reinforce absolute checkout confidence, if an international shipment fails to successfully drop at your destination coordinates within 30 business days from dispatch due to transit or customs hold anomalies, you hold the right to request a full financial refund or an immediate complimentary reshipment run.

Corporate Identity & Compliance Settlement Desk

Official Corporate Identity
Corporate Name Sportrix LLC
Trading Identity sportovix.com
Registered Address 30 N Gould St Ste N, Sheridan, Wyoming, 82801, United States
Corporate Support Email support@sportovix.com
Operational Hours Monday through Friday, 9:00 AM – 5:00 PM EST