Order Cancellation Policy

Order Control

Order Cancellation Policy

Effective Date: May 1, 2026


At sportovix, we realize that shopping parameters may require sudden adjustment. To accommodate this, we provide a structured, transparent 12-hour grace window for order cancellations and modifications, subject to the active logistical terms outlined below.

1. The 12-Hour Grace Window

Inbound invoice commitments can be fully canceled or modified within an absolute cutoff of 12 hours from initial purchase execution, provided the shipment has not yet transited to physical warehouse sorting or fulfillment processing.

2. Post-Grace Window Constraints

Once the 12-hour window closes, orders enter our active digital automation pipelines for picking, packing, and courier routing. At this stage, cancellations or structural modifications are strictly non-guaranteed.

Fulfillment & Customization Rules: Dispatched or shipped consignments cannot be recalled mid-transit. The buyer must wait for package reception and process a standard return. Furthermore, customized or personalized fanwear featuring specific player names or unique numbers enters production fast and operates under permanent Final Sale rules.

4. Approved Cancellation Refund Window

When an inbound cancellation request is officially processed and validated within the legal 12-hour grace period, a comprehensive financial settlement will be issued instantly. Disbursements are automatically directed back to your original payment method within 5 operational business days. Please note that localized gateway settlement speeds depend entirely on your merchant banking facility and card underwriting institution.

5. How to File a Cancellation Request

To secure an administrative cancellation run, communicate directly with our billing support desk as quickly as possible via email: support@sportovix.com. Please include the following verification criteria within your message queue:

Order Verification

• Exact Order Number: Identifier sequence (e.g., #SVX1024)

• Full Legal Name: The name utilized during check-out procedures.

Instruction Details

• Verified Email Profile: Linked to the transaction invoice.

• Explicit Instruction: Specify: "Cancel Order" or "Modify Sizing Parameters".

Corporate Identity & Billing Desk

Official Corporate Identity
Corporate Name Sportrix LLC
Trading Identity sportovix.com
Registered Address 30 N Gould St Ste N, Sheridan, Wyoming, 82801, United States
Corporate Support Email support@sportovix.com
Operational Hours Monday through Friday, 9:00 AM – 5:00 PM EST